1. Deposits and booking payments
Where an initial deposit or booking payment is required, it is generally non-refundable once project scheduling, research, or concept preparation has begun, unless otherwise agreed in writing.
2. Client cancellation
If a project is cancelled after work has started, fees may be charged in proportion to time spent, stages completed, and costs already committed.
3. Work completed to date
Where cancellation happens mid-project, any refund consideration is limited to unworked balance amounts after deducting completed work, booked time, and applicable project administration.
4. Delays and inactivity
If a project is paused for an extended period due to missing client feedback or materials, it may be rescheduled and subject to updated timing or fees.
5. Digital deliverables
Final approved digital assets delivered as part of a completed service engagement are not refundable once the agreed files have been supplied.
6. Questions
For clarification before commissioning work, contact support@aspectsstudio.space, call +44 7828 786953, or visit aspectsstudio.space.